Salutation:

  • Dear Mr. Kim
  • Dear Ms Choi

  

Starting:

  • We are writing to inform you that ...
  •                          to confirm ...
  •                          to request ...
  •                          to enquire about ...
  • I am contacting you for the following reason.
  • I recently read/heard about  . . . and would like to know . . .
  • I would be interested in (obtaining/receiving) ...
  • I am writing to tell you about ...

  

Referring to previous contact:

  • Thank you for your letter of January 31st ...
  • Thank you for contacting us.
  • In reply to your request ...
  • Thank you for your letter regarding ...
  • With reference to our telephone conversation yesterday ...
  • Further to our meeting last week ...
  • It was a pleasure meeting you in Seoul last month.
  • I would just like to confirm the main points we discussed on Tuesday . .

  

Making a request:

  • We would appreciate it if you would ...
  • I would be grateful if you could...
  • Could you please send me . . . 
  • I am interested in (obtaining/receiving...)
  • I would appreciate your immediate attention to this matter.

  

Offering help:

  • We would be happy to ...
  • Would you like us to ...
  • Our company would be pleased to ...

  

Giving good news:

  • We are pleased to announce that ...
  • I am delighted to inform you that ...
  • You will be pleased to learn that ...

  

Giving bad news:

  • We regret to inform you that ... ...
  • Unfortunately we cannot/we are unable to ...
  • After careful consideration we have decided (not) to ...

  

Complaining:

  • I am writing to express my dissatisfaction with ...
  • I am writing to complain about ...
  • Please note that the goods we ordered on (date) have not yet arrived.
  • We regret to inform you that our order n°--- is now considerably overdue.

  

Apologizing:

  • We are sorry for the delay in replying ...
  • I would like to apologize for (the delay/the inconvenience) ...
  • Once again, I apologize for any inconvenience.

  

Orders:

  • We are pleased to place an order with your company for ...
  • We would like to cancel our order n°...    
  • Please confirm receipt of our order.
  • I am pleased to acknowledge receipt of your order n°...
  • Your order will be processed as quickly as possible.
  • It will take about (three) weeks to process your order.
  • We can guarantee delivery before ...
  • Unfortunately these articles are no longer available/are out of stock.

  

Prices:

  • Please send us your price list.
  • You will find enclosed our most recent catalogue and price list.
  • Please note that our prices are subject to change without notice.
  • We have pleasure in enclosing a detailed quotation.
  • We can make you a firm offer of ...
  • Our terms of payment are as follows :

  

Referring to payment:

  • Our records show that we have not yet received payment of ...
  • According to our records ...
  • Please send payment as soon as possible.
  • You will receive a credit note for the sum of ...

  

Enclosing documents:

  • I am enclosing ...
  • Please find enclosed ...
  • You will find enclosed ...

  

Closing remarks:

  • If we can be of any further assistance, please let us know
  • If I can help in any way, please do not hesitate to contact me
  • If you require more information ...
  • Thank you for taking this into consideration
  • Thank you for your help.
  • We hope you are happy with this arrangement.
  • We hope you can settle this matter to our satisfaction.

  

Referring to future business:

  • We look forward to a successful working relationship in the future
  • We would be (very) pleased to do business with your company.
  • I would be happy to have an opportunity to work with your firm.

  

Referring to future contact:

  • I look forward to seeing you next week
  • Looking forward to hearing from you
  • Looking forward to receiving your comments
  • I look forward to meeting you on the 15th
  • I would appreciate a reply at your earliest convenience.  

  

Ending business letters:

  • Sincerely,          }
  • Yours sincerely, } (for all customers/clients)  
  • Regards,             (for those you already know and/or with who you already have a working relationship.)


February 2, 2012 (THU)

- Paul Kim's writing class

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